Soha Peptides maintains a clear and transparent Returns and Refunds Policy designed to reflect the specialized nature of our products and our commitment to quality, precision, and research integrity. By placing an order through our website, you acknowledge and agree to the terms outlined below.

Soha Peptides supplies products strictly for legitimate laboratory and research purposes only. Our products are not intended for human consumption and are supplied exclusively to qualified researchers and laboratories. We are committed to maintaining high standards of product quality, documentation, and consistency.

Order Accuracy and Final Sale Policy

Due to the sensitive and specialized nature of research materials, all sales are considered final once an order has been processed.

Customers are responsible for carefully reviewing all order details before completing their purchase, including:

• Product selection
• Product quantities
• Shipping address
• Contact information

Once an order has been confirmed and dispatched, it may not be possible to modify or cancel it.

We do not generally accept returns due to a change of mind, incorrect product selection by the customer, or a lack of familiarity with product specifications. This policy helps protect product integrity and supports responsible handling throughout the research supply chain.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, you must contact Soha Peptides within 48 hours of delivery.

To help us review your claim, please provide clear photographic evidence showing:

• The product received
• The condition of the product
• The packaging
• Any visible damage or defects

Claims submitted after the stated timeframe may not be eligible for review.

Once your claim has been reviewed and approved, Soha Peptides may offer a replacement or refund, depending on the circumstances. Additional information or verification may be requested before a final resolution is provided.

Shipping Issues and Lost Packages

Soha Peptides is not responsible for shipping delays caused by carriers, customs procedures, weather conditions, or other external logistical circumstances outside our control.

If a package is confirmed as lost in transit, we will work with the relevant shipping carrier to investigate the situation.

Where the carrier confirms that a package has been lost, a replacement or refund may be considered based on the outcome of the investigation.

Customers are responsible for providing accurate and complete shipping information. Orders affected by incorrect or incomplete addresses provided during checkout may not be eligible for a refund or replacement.

Refund Processing

Approved refunds will be issued to the original payment method used when placing the order.

Refund processing times may vary depending on your payment provider, bank, or financial institution.

Soha Peptides does not issue refunds before a product issue has been reviewed and a claim has been approved.

Shipping costs are generally non-refundable unless the issue is determined to have resulted directly from an error on our part.

Compliance and Use Responsibility

All products supplied by Soha Peptides are intended strictly for legitimate laboratory and research purposes.

By purchasing from our website, you confirm that you understand the intended purpose and appropriate handling requirements of the products you purchase.

We do not accept returns or provide refunds resulting from misuse, improper handling, storage issues, or use outside the stated intended research purposes.

Any unauthorized or inappropriate use of products may void eligibility for refunds, replacements, or related claims.

Policy Updates

Soha Peptides reserves the right to update or modify this Returns and Refunds Policy at any time to reflect operational, legal, or regulatory changes.

Continued use of our website and services after changes have been published constitutes acceptance of the updated policy.

Contact Information

For questions regarding returns, refunds, damaged items, or order-related concerns, please contact Soha Peptides at:

Email: info@sohapeptides.com

Soha Peptides is committed to maintaining a fair, transparent, and professional process for all customer inquiries and transactions.