At Soha Peptides, we want to make sure your order is received safely and accurately. Due to the nature of our research products, we have a limited return policy.

1. Returns

Products may only be returned if they are unused, unopened, and in their original condition, and the return has been approved by our team in advance.

Please contact us within 7 days of delivery to request a return.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging, if applicable

We will review the issue and, where appropriate, arrange a replacement or refund.

3. Non-Returnable Items

Returns are not accepted for:

  • Opened or used products
  • Products that have been altered or damaged after delivery
  • Products returned without prior approval
  • Orders returned after the applicable return period
  • Products that cannot be resold due to their condition

4. Return Shipping

If the return is due to an incorrect or damaged item received from us, we may provide appropriate return-shipping instructions.

For other approved returns, return shipping costs may be the responsibility of the customer.

5. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

6. Exchanges

We do not generally offer exchanges. If you receive an incorrect or damaged product, please contact us so we can determine the appropriate resolution.

7. Order Cancellation

Cancellation requests must be submitted before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

8. Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Soha Peptides
Email: admin@sohapeptides.com

Please note that this policy should be reviewed against the consumer and e-commerce laws applicable to the countries where you sell.