At Soha Peptides, we are committed to providing high-quality research products and ensuring a smooth purchasing experience. Please review our refund policy below before placing your order.

1. Refund Eligibility

Due to the nature of our products, all sales are final once an order has been processed or shipped. We do not accept returns or exchanges for opened or used products.

If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery so we can review the issue and determine the appropriate resolution.

2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact our support team at [support email] and include:

  • Your order number
  • A description of the issue
  • Clear photos of the package and product, where applicable

We will review your request and, if approved, may provide a replacement or refund.

3. Order Cancellations

Cancellation requests must be submitted before your order has been processed or shipped. Once an order has entered processing or has been shipped, it cannot be cancelled.

4. Refunds

If your refund is approved, the applicable amount will be refunded to your original payment method. Processing times may vary depending on your payment provider or financial institution.

5. Non-Refundable Situations

Refunds will generally not be provided for:

  • Change of mind
  • Incorrect shipping information provided by the customer
  • Orders that have already been processed or shipped
  • Products that have been opened, used, or altered
  • Delays caused by the carrier after shipment

6. Contact Us

For refund or order-related questions, please contact us at:

Email: admin@sohapeptides.com
Company: Soha Peptides

We reserve the right to review each refund request individually and determine eligibility according to this policy.