Return policy
At Soha Peptides, all products are sold for research purposes only. Because of the nature of our products, we maintain a limited return policy.
Returns
We accept returns only for products that are unused, unopened, and in their original packaging.
If you would like to request a return, please contact us within 7 days of delivery at:
Please include your order number and the reason for the return. Returns must be approved by our team before being shipped back.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Please provide your order number and clear photos of the product and packaging so we can review the issue.
If the issue is confirmed, we may offer a replacement or refund.
Non-Returnable Products
We cannot accept returns for:
- Opened or used products
- Products that have been damaged after delivery
- Products returned without prior approval
- Products returned after the 7-day return period
- Products that are not in their original packaging
Return Shipping
If the return is due to an incorrect or damaged item sent by us, we will provide return instructions.
For other approved returns, the customer is responsible for the return shipping costs.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional time for your payment provider to process the refund.
Order Cancellation
Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped. Once an order has been processed or shipped, it may no longer be cancelled.
Contact Us
For any questions regarding returns or refunds, please contact:
Soha Peptides
Email: admin@sohapeptides.com
This Return Policy is a general template and should be reviewed to ensure it complies with the consumer-protection laws applicable to your business and customers.